Frequently Asked Questions
How does it work?
Using Wasel is easy. Simply buy Wasel Credits through the app using your Debit or Credit card. Then, use Credits to purchase gifts for your loved ones or spend them yourself in any partner merchant listed on the app.
How can I save money?
You can save money through a number of ways:
1) Avoid shipping costs and paying hefty fees to banks, because it is free to transfer. This helps you save an average of £5-20 each transfer.
2) Our exclusive deals and promotions with retail stores and supermarkets give you great discounts on products.
What's the catch?
No catch! There are no hidden charges or fees. Our only goal is to save you money.
Where can I use Wasel Credits?
On the app, you will find a list of merchants that accept Wasel Credits as payment. The app will also help you learn the operating hours of the merchants and get directions, making it even easier to pay with Wasel.
Where can I download the app?
It’s available on both App Store and Google Play.
iOS Version: https://itunes.apple.com/us/app/wasel-gifts/id1123631729?mt=8
Android Version: https://play.google.com/store/apps/details?id=com.waselgifts.v1&hl=en
Do I need a bank account to use this app?
You do not need a bank account to receive and spend Wasel Credits. However, you will need a bank card if you are purchasing the credits. The recipient doesn’t need a bank account, only an email address & phone number to create his or her account.
Can I send Wasel Credits to someone with no account?
Yes, you can. We simply ask for an email address. We will then send the recipient an email notifying him that he has received Wasel Credits, which will include a link to download the app.
How long does it take to transfer credits?
Transferring credits is instantaneous. It takes literally seconds.
What is the value of Wasel Credits?
Each £1 is equal to 10 Wasel Credits.
How much do you charge?
We have a fixed service charge of 3% for purchasing Wasel Credits from the app. Everything else is free – from sending the Credits to as many people as you wish, to spending it at our merchants, to getting discount on your purchase.
Is there a minimum purchase for Wasel Credits?
The minimum purchase is £10. There is no minimum when sending or spending Wasel Credits.
Why use Wasel?
- Purchasing Wasel Credits and sending it is instantaneous.
- Wasel Credits can be sent to anyone, anytime.
- The recipient does not need a bank account.
- You can transfer Wasel Credits for free internationally, which saves you money.
- Exclusive promotions save you a lot of money.
- We are more convenient than gift cards.
- We are an all-in-one platform. You can purchase, locate, send, or spend Wasel Credits from your phone.
How to partner with us?
Visit the Partner With Us page for more info.